Effective date: January 1, 2025
At Seguin Texas Refrigerator Repair Pros, we respect your privacy. This policy explains what information we collect when you visit our website or call us for refrigerator repair, how we use it, and the choices you have. We keep it simple and straightforward.
Information We Collect
When you contact us for service, we collect your name, phone number, email address, and the service address where the repair will happen. We also note details about your refrigerator, like the brand, model, and the problem you're experiencing.
If you use our website, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule your repair, send updates, and follow up after the job. Your address helps our technician find you quickly.
We may use your email or phone number to send appointment reminders or occasional service tips. We do not send spam, and you can opt out at any time.
Technical data from our website helps us improve our services and make sure our site works well for everyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and to understand how visitors move around the site. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how many people visit our site and which pages are most popular. These tools collect anonymous data and do not identify you personally.
We may also use third-party services for scheduling or communication. These providers only access your information to perform specific tasks for us and are required to keep it confidential.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors.
We may disclose your information if required by law, to protect our rights, or in response to a valid legal request.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to certain processing or ask us to restrict it.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.